Houston managed IT. Someone always picks up. That's the whole product.
A flat monthly fee covers monitoring, helpdesk, patching, backup and security across your whole environment. No hourly surprises, no ticket you have to chase.
What's included
Our own monitoring platform
We built the RMM ourselves instead of reselling someone else's. Servers, switches, firewalls and endpoints report into it around the clock, and most problems get fixed before anyone reports them.
Helpdesk
Unlimited support for your staff by phone, email or portal. Remote first, on site when it needs hands, and after hours we're always just a phone call away.
Patching & updates
Operating systems, firmware and business applications kept current on a schedule that fits your shifts.
Backup & recovery
Local and offsite copies, tested restores, and a documented plan for getting you running after a failure.
Security
Endpoint protection, email filtering, multi-factor authentication and user training.
Vendor management
We deal with your ISP, software vendors and equipment suppliers so your team doesn't sit on hold.
Our platform
We wrote our own monitoring platform
Most shops our size resell someone else's RMM. We built ours, so what it watches and what it can fix are decisions we make, not a vendor's roadmap.
That's the reason flat-rate support works. When we can see the problem and fix it remotely, we don't have to price every contract around rolling a truck.
How onboarding works
Assessment
We walk the site, inventory what you have and find what's about to break.
Plan
You get a written scope, a fixed monthly number and a list of what we'd fix first.
Transition
Agents deployed, documentation built, accounts handed over from your prior provider.
Run
Day-to-day support, quarterly reviews and a roadmap you actually see.