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iMetro Technologies
VoIP Phone Systems

Houston VoIP that shouldn't be a project.For us, it isn't one.

Hosted VoIP for front desks, warehouses, plant floors and offices. Phones arrive programmed, extensions match your org, and porting your numbers is our job, not yours.

Features on every seat

Auto-attendant and call routing
Voicemail to email
Ring groups, hunt groups and after-hours schedules
Mobile and desktop softphone apps
Call recording and reporting
Overhead paging and door intercom integration
Number porting handled end to end
Kari's Law and RAY BAUM's Act 911 configuration on every system

Built for the floor, not just the desk

A VoIP system is only as good as the network under it. We size the internet circuit, tag voice traffic on the switches, and test coverage where people actually stand — the loading dock, the kitchen, the far end of the warehouse.

Because we manage the network too, a call-quality complaint doesn't turn into a three-vendor argument.

Handsets

Our infrastructure

We own the path from carrier to customer. The PBX runs on our own hosting servers, and we're a tier 3 provider of VoIP trunking, so the call doesn't cross a chain of resellers before it reaches you.

Our own hosting servers

Your cloud PBX lives on iMetro hardware, not a white-labeled platform we can't see into. When something needs a change we make it, instead of opening a ticket with someone else's support queue.

Tier 3 VoIP trunking

We provide the trunking ourselves and choose the carriers behind it. Owning the infrastructure from carrier to customer is what holds uptime at 99.99%.

Full multi-site failover

If a location loses its circuit, its calls fail over rather than dropping. Phones stay reachable at the other sites and inbound numbers keep routing to someone who can answer.

Mobility

An extension isn't a chair you have to sit in

We put your office on your personal or company cell phone. Your extension rings there, you dial out as the business, and the caller never knows you're not at your desk.

You work like you never left the office, and no one knows any better.

Your extension rings your cell, your desk phone, or both
Outbound calls show the company number, not your personal one
Transfer to a coworker from your phone, same as at the desk
Voicemail lands in your email wherever you are
Turn it off after hours without giving out a second number

Multi-site

Two buildings or twenty, they should behave like one. We tie your sites together on the phone system and the network, then watch all of them from the same place.

One phone system, every location

Shared extension plan across sites, so a four-digit dial reaches the next building. One auto-attendant tree, one directory, calls transferred between locations like they're down the hall. Add a site and it joins the same system instead of becoming another island.

Networks that reach between buildings

Site-to-site VPN links your locations into one network, with the same addressing, segmentation and firewall rules everywhere. Failover circuits keep a site online when its primary connection drops. SD-WAN we leave to the fiber carriers.

We deal with the carriers

We help install and upgrade circuits and act as the liaison between you and your carriers, so new builds and cutovers are scheduled, tested and coordinated properly. The goal on every cutover is zero lost productivity.

One monitoring view for all of it

Circuits, firewalls, switches, access points, servers and call quality watched under one dashboard across every site. Alerts come to us first, and you get the same reporting for each location instead of a different story per building.

Buy or lease your equipment

Handsets, conference phones and headsets either way. Buy them outright if you'd rather own the hardware, or lease them as part of your monthly seat cost and let us handle replacements.

Option A

Buy outright

One-time hardware cost, lower monthly seat rate
You own the phones and keep them if you leave
Manufacturer warranty applies; replacements billed as needed
Best when your handset count is stable
Option B

Lease with your seats

No upfront hardware spend, bundled into the monthly bill
Failed or damaged units swapped out at no extra charge
Add or return handsets as headcount moves
Best for growing sites and seasonal staffing